Contact & Complaints Procedure
How to raise a concern about the organization or its activities, and what happens next.
When to use this procedure
Use this procedure if you believe AISED has acted improperly, if you were treated unfairly in one of our activities, if you have a concern about the use of resources, or if information published by us appears to be inaccurate.
How to submit a complaint
- By email
- info@aised.company — please write “Complaint” in the subject line.
- By telephone
- +355 67 200 4282
- By post
- AISED, Kryqëzimi me, Rruga Nikolla Lena, Tiranë, Albania
What to include
A description of what happened, the date and place if relevant, the names of any AISED activity involved, and how you would like us to contact you. Anonymous complaints are read, but we cannot report the outcome back to you.
How we handle it
We acknowledge complaints in writing, review the matter internally, and reply with our findings and any action taken. Where a complaint concerns a person involved in reviewing it, that person takes no part in the review.
Complaints and their outcomes are recorded. Personal information contained in a complaint is treated confidentially in accordance with our privacy policy.